Conditions of repayment

Cancellation Policy

In case of cancellation more than 48 hours before the date of the chosen activity: 100 % refund except for the activities for which the mention “Non-refundable activity” is displayed before the payment at the level of the button  Add to cart.

In case of cancellation 48 hours or less before the activity : no refund except exception, you will have to approach our customer service by e-mail at reservation@mesvacancesadubai.com in order to make your request which will be studied and if possible negotiated with our providers.

The total amount will be invoiced in case of no show and if the activity is not honoured. No refund is possible after the event.

When an activity is marked “exchangeable”, it concerns only the chosen date.

When an activity has the mention “conditionally refundable”, it means that according to your proof of cancellation we will be able to negotiate a refund with the provider who, according to his rules, will be able to grant you or not a refund. 

When an activity is marked “non-refundable except in exceptional cases”, this means that if we manage to resell your tickets, we will be able to refund your reservation.

Reprogramming policy

Only one free reprogramming is offered except for activities where it is displayed, before paying, that a reprogramming is impossible justified by the mention ” non exchangeable “. It must imperatively be communicated 48 hours maximum before the chosen date of the activity. If necessary and in case of multiple requests for change, these actions will be invoiced at 30% of the amount of the activity, per person.

In the absence of a request for rescheduling 48 hours in advance, it will be refused and no refund will be made.

The programs are not cancellable due to bad weather, only the partner is able to judge on the possibility of carrying out an activity for your safety and according to the orders received by the authorities.